Subway, the American franchise for fast food restaurant, founded by 17-y-o Fred DeLuca in 1965 to aid him to pay off tuition for his medical school, is now a multinational business with around $10.2 billion generated in sales in the year 2019. They strive to deliver premium service in each meal served but sometimes even they can fail to satisfy the expectation level of each of its customers. In that case, people would want a refund from their side. However, getting a cash refund from them could get a little too difficult.
As a well-known fact, Subway is a franchised brand and has a standard set of rules and regulations to operate, which remains constant across the globe in each of its restaurants. However, some rules of operation may or may not differ from the rest of the Subway which is not part of its general instructions. A refund policy is one of those things. It may differ how each of the franchised stores responds to your refund request or any complaint in general. In most cases, Subway does not provide a direct cash refund, instead, they provide credit to the used payment method equivalent to the order value, or to improve their service they replace your order with another meal if that satisfies your demand.
A cash refund indeed will be provided if it is feasible by the law, plus the complaint must have a relevant reason and ensure it is not a temper tantrum issue of the customer.
General features of Subway’s refund policy
Mostly, just in case, if Subway is insufficient to deliver a quality experience to its consumers, then they feel alright to provide you a refund. But a valid reason must be stated while making a refund request. However, if all the food is eaten, that makes you ineligible for a refund.
If there is anything wrong with your order, or you received something other than what was ordered, or if it just doesn’t satisfy your taste buds in a way that you expected, you can get your money back. But make sure to file for a refund as soon as you find something is wrong with your food because if all of it is eaten, you cannot get any refund.
You can either receive a cash return from their side if it is relevant as per law otherwise a refund would be provided in many different ways. Such as a credit received to the payment method used for the order, a different order replacement, coupons and cards for the next purchase, etc.
How to claim the refund?
Various methods and platforms can be used to make a refund request from Subway. You can directly call the customer support services if you are dissatisfied with the service. Or you can just visit your nearest store you bought your order from to consider your request for order replacement. They can choose the service that best serves its customers and their policies too so they will offer you a relevant deal. It varies from store to store as Subway is a franchised brand.
Mail support, feedback forms, etc., are available at Subway where you can review their services. Or just simply visit the website. Being a reputed brand, they have a generous presence on various platforms.
There has been a change in the refund policies of Subway where you can claim a refund even if you just don’t like the taste.
Frequently asked questions
- Does Subway even have a standard refund policy?
No, Subway being a franchise-based brand, do not have a standard set of policy for refund and that differs from store to store. However, they do maintain a general set of instructions for specific things. But in most cases, if your complaint is acceptable they do provide refunds after a thorough inspection of its customer’s request.
- How long does it take to receive a Subway refund?
In case you are bound to receive a cash refund, you will immediately receive the money-back. While in the case of other means, it takes 2-3 business days to receive credit. Sometimes even in the case of cashback, there could be some delay too while they proceed with the examination of the authenticity of the request.
- Is it true that Subway does not provide cash refunds?
It is not true. Subway does provide cash refund in case the consumer is not ready to go through with any alternative and their request is genuine and there was an obvious mistake by their end. However, if the customer is okay with other options like re-preparing the order or replacement with another different meal, then it is preferred over cash refunds.
